Organizational self-assessment based on ISO 9004:2009 standard: perceptions, comparisons, questions and actions

The self-assessment basedon Annex A of the ISO 9004:2009 standard is a very practical diagnostic tool and also very powerful for capturing the image of the organization quickly. It enables to have answers to questions suchas: what are the strengths and weakness of our organization? Do we have adequa...

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Autor Principal: Alisic, Bob
Formato: info:eu-repo/semantics/article
Idioma: spa
Publicado: Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC 2013
Materias:
Acceso en línea: http://revistas.usta.edu.co/index.php/signos/article/view/1945
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