El entrenamiento en inteligencia emocional como base para disminuir los niveles de estrés laboral
This research aims to design an intervention proposal to lower levels of work stress based on training in Emotional Intelligence for administrative staff of the company Ikon Group SAS, located in the city of Medellin, recognizing the importance of Intelligence emotional and the great impact it ha...
| Autor Principal: | Ramírez Zuluaga, Dora Alba |
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| Otros Autores: | Giraldo Higuita, María Esteffany |
| Formato: | info:eu-repo/semantics/bachelorThesis |
| Idioma: | spa |
| Publicado: |
Psicología
2017
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| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/3369 |
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| Sumario: |
This research aims to design an intervention proposal to lower levels of work stress
based on training in Emotional Intelligence for administrative staff of the company Ikon Group
SAS, located in the city of Medellin, recognizing the importance of Intelligence emotional and
the great impact it has had in recent years. Similarly it considered work-related stress perceived
as one of the great evils of the century in which we live. This study aims to relate the two
concepts and examine the relationships you have at work, used a questionnaire to measure EI
which measures the variables of self-awareness, managing emotions and motivation. After
analyzing the data can be considered that the proposed objectives are achieved and it can be
concluded that emotional intelligence has a positive regulatory effect against stress on staff.
It is part of the report Psychosocial Risk made to employees of the company Ikon
Group SAS in September 2015, which scored high levels of stress, therefore, the need for
intervention is presented, which was oriented under five pillars of Emotional Intelligence
Goleman proposed. (Goleman, 1998), addressed from two main areas: Personal skills such as
self-awareness, self-regulation and self-motivation and a social skills are empathy and social
skills, each pillar is made up of 25 competitions of which the proposed 13 competencies worked :
emotional self-awareness, self-regulation, self-confidence, self-control, adaptability, achievement
motivation, optimism, developing others, service orientation, communication, conflict
management, leadership and ability team, which is to be achieved through different strategies the
development of IE, such as coaching, conference, reflective workshops, meetings and
conversations cycle. |
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