Diseño de plan de mejora para la reducción de revisiones de PQR no efectivas de servicios públicos – energía y acueducto- de EMCALI EICE ESP
This paper seeks to reduce the number of non-effective reviews of EMCALI's public energy and aqueduct services, using the tools provided by the Lean Six Sigma methodology. Starting from the problem that the process of field revisions in the area of reviewers presents, we seek to provide a solut...
| Autor Principal: | Solarte Franco, Luz Marina |
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| Formato: | info:eu-repo/semantics/bachelorThesis |
| Idioma: | spa |
| Publicado: |
Universidad de San Buenaventura - Cali
2017
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| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/4659 |
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| Sumario: |
This paper seeks to reduce the number of non-effective reviews of EMCALI's public energy and aqueduct services, using the tools provided by the Lean Six Sigma methodology. Starting from the problem that the process of field revisions in the area of reviewers presents, we seek to provide a solution through the phases proposed by the Six Sigma methodology, which are: define measure, analyze, improve and control. In the define phase, the scope of the project is defined and the objectives are established, in the measurement phase, it allows us to describe and diagnose the problem and it is more conducive to the achievement of the objects, in the improvement phase it focuses on the root cause of Problem and defines the actions to solve the problem, and in the last phase control as its name indicates is based on proposing the tools that must be implemented to control the improvement and that is continuous. |
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