Gestión de peticiones, quejas y reclamos PQR bajo metodología RUP para la Fundación Clínica del Norte
The customer service is a fundamental process in the companies that provide a service and institutions providers of health - IPS, especially, should provide channels for users to exercise their constitutional right, and to comply with the parameters the Superintendence of health surveillance. Once...
| Autor Principal: | Díaz Arroyave, Mauricio |
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| Formato: | info:eu-repo/semantics/bachelorThesis |
| Idioma: | spa |
| Publicado: |
Ingenierias
2018
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| Materias: | |
| Acceso en línea: |
M. Díaz Arroyave, “Gestión de peticiones, quejas y reclamos PQR bajo metodología RUP para la Fundación Clínica del Norte”, Trabajo de grado Ingeniería de Sistemas, Universidad de San Buenaventura Medellín, Facultad de Ingeniería, 2018 |
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| Sumario: |
The customer service is a fundamental process in the companies that provide a service and institutions providers of health - IPS, especially, should provide channels for users to exercise their constitutional right, and to comply with the parameters the Superintendence of health surveillance.
Once detected the need of a tool for the management of PQR in the Clinic North Foundation, proposes a development with his measure, which meets the need, be able to make traceability and management; In addition, that are believed service channels to users.
To get to the detection of the specific need of the Clinic of the North, inquiries, conducted through a formal interview to ascertain the current status and propose a future State.
In the development of the application, the RUP (Rational Unified Process) methodology was used. |
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