Diseño de un modelo de gestión por procesos para empresas de seguros ubicadas en la ciudad de Quito
The approach of management by processes has allowed to the organizations to be positioned on the market of a competitive way, due to the fact that his implementation generates big benefits in his way of operating optimizing time and resources, it is for it that the needs, requirements and expectatio...
| Autor Principal: | Marcayata Pito, Evelyn Johanna |
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| Otros Autores: | Méndez Llumiquinga, Jessica Lizeth, Rodríguez Navarrete, Erika Yomaira |
| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2015
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/9596 |
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| Sumario: |
The approach of management by processes has allowed to the organizations to be positioned on the market of a competitive way, due to the fact that his implementation generates big benefits in his way of operating optimizing time and resources, it is for it that the needs, requirements and expectations of the clients have turned into his fundamental prop to generate improvements in the development of his operations, in order to offer goods and quality services.
This topic is object of study because currently the safety market in our country reflects internal problems including not having a quality management system , which has led to interventions by control organizations.
That is why it has highlighted the importance of designing a model of process management with its respective application.
This work is developed in 3 chapters, in which through the collection of information it was determined the diagnosis of current situation of a group of insurers located in the city of Quito. Kicking off with the identification of the fundamental steps for the insurance sector, these were subjected to a management analysis - approach through an impact matrix double entry which facilitated the classification for subsequent acquisition of the process map, map that allows a dynamic display of the interface thereof.
Besides, proposing characterizations that each of the previous steps sector analysis which can be opted from completely to be adapted according to your needs, consequently management indicators that allow monitoring and measurement of processes for compliance with proposed goals and objectives. On the other hand the plan of implementation raised was facilitating the application of this project inside the insurance companies. |
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