Sistematización de la experiencia en el diseño de un plan de acción que contribuya en la disminución del nivel de estrés en el personal administrativo de una entidad de salud.

The present systematization is the product of the execution of a process of evaluation of stress levels in a health entity, which resulted in the design of an improvement plan for stress management. The ILO's Stress Measurement Manual was used as a fundamental diagnostic tool, as was a parti...

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Autor Principal: Silva Guato, Fernanda Estefanía
Formato: bachelorThesis
Idioma: spa
Publicado: 2018
Materias:
Acceso en línea: http://dspace.ups.edu.ec/handle/123456789/15065
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Sumario: The present systematization is the product of the execution of a process of evaluation of stress levels in a health entity, which resulted in the design of an improvement plan for stress management. The ILO's Stress Measurement Manual was used as a fundamental diagnostic tool, as was a participant observation exercise at the institutional level. After that, an information processing was carried out based on the diagnostic criteria in indicators indicated in the ILO manual. With this information, the critical nodes that affected each of the work areas of the entity were identified, as well as a general diagnosis of the institution was made. Based on the diagnosis made, a return of the data obtained was made to the human talent management department, in order to contribute to the welfare of the workers. In this context, the present systematization aims to be a contribution to similar intervention experiences in reference to the organization and analysis of a practical experience in the area of stress management.