Proyecto para la expansión de la cobertura del Banco del Austro agencia Quicentro Sur.

Despite this financial institution shows a trajectory of 35 years in the market positioning is weak compared to other financial institutions, this due to its low rating risk, not to encourage the improvement of systems and technology to support processes management, not providing quality services to...

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Autor Principal: Gamboa Cárdenas, Christian Armando
Otros Autores: Tenelanda Tixi, Diana Paola
Formato: bachelorThesis
Idioma: spa
Publicado: 2013
Materias:
Acceso en línea: http://dspace.ups.edu.ec/handle/123456789/4150
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Sumario: Despite this financial institution shows a trajectory of 35 years in the market positioning is weak compared to other financial institutions, this due to its low rating risk, not to encourage the improvement of systems and technology to support processes management, not providing quality services to customers and potential customers, due to the few powers of human talent Bank, defined competencies observable behaviors, attitudes and knowledge that allow the functions assigned to appropriate standards of quality and efficiency mainly care and service to the user.