Diseño de una metodología de auditoría de gestión aplicada a los procesos comerciales y de servicios de catering en el Distrito Metropolitano de Quito, caso Empresa Servicio a Bordo
Management indicators are applied within companies to generate a study and analysis in the different processes performed by each area, this will help us to evaluate, with the manager and responsible staff, the different areas analyzed according to its policies and strategic plans. This evaluation wi...
| Autor Principal: | Cárdena Rivera, Jonathan David |
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| Otros Autores: | Navarrete Padilla, Stephania Carolina |
| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2015
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/9599 |
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| Sumario: |
Management indicators are applied within companies to generate a study and analysis in the different processes performed by each area, this will help us to evaluate, with the manager and responsible staff, the different areas analyzed according to its policies and strategic plans. This evaluation will be used to measure the efficiency and all resources optimization the business has to generate satisfaction when delivering a service.
The study of management indicators aims to determine the existence of objectives, policies and strategies given by the administration, to assess opportunities, weaknesses, strengths and threats of businesses. This method should be performed daily in the company, so it can continuously improve their processes.
When a process is implemented in the company, or it already exists, we must measure the cost - benefit of this, as it has advantages, the ones that will directly benefit the company. However, we must also take into account possible risks of failure when applying this process; for this reason, it should be inspected regularly and thus we can measure their performance.
The management audit is important because it establishes as a significant element for the company to operate in the best way, since it measures the performance of all activities by setting that each goal has been raised correctly so, this determination will help the company has a better leadership in a competitive market. |
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