From the integrated management system to the comprehensive management system: knowledge management as strategy in the Fire Department of Bogotá
In Colombia, since the enactment of Law 872 of 2003 “By which is created the quality management system in the Executive Branch of the Public Power and other agencies that provide services”, management systems have been implemented in agencies of the public sector, such as quality, environmental and...
| Autor Principal: | Becerra, Olga Lucia Torres |
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| Otros Autores: | Ladino, Martha Mercedes Suna |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2013
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/1940 |
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| Sumario: |
In Colombia, since the enactment of Law 872 of 2003 “By which is created the quality management system in the Executive Branch of the Public Power and other agencies that provide services”, management systems have been implemented in agencies of the public sector, such as quality, environmental and security and occupational health. However, there is noticeable a rejection against the implementation of these management systems by civil servants, who hinder their proper functioning affecting the processes, the policies and even the people of the agencies. This is why it is assumed that a comprehensive management system should transcend the integrated management system, due to the existence of a linchpin that allows the emergence of restrictions for each one of its components, so that they all point to the cohesion of the system and therefore to its organization; this premise constitutes the beginning of a process of change in the case of the Fire Department of Bogota, to migrate from the integrated management system to a comprehensive management system, articulating it through the knowledge management model defined in this work. The theoretical framework is addressed mainly from the thesis of Ikujiro Nonaka on the creation of knowledge, of Antonio Leal Millán on storing and retrieving knowledge, of Fernando Davara on transferring knowledge, and of Robert Grant on the primary mechanisms for applying knowledge. Likewise, comprehensive management is addressed from the systemic paradigm of Edgar Morín |
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