Humanization and its impact on the quality management system of Fontibón’s Hospital in Bogotá
Given the importance of emergency health services in Bogota and the impact of the humanization issue in the quality management systems, this paper investigates the implementation of humanization in the Hospital of Fontibon, as proposed in the development plan “Bogota Humana 2012-2016”, in the territ...
| Autor Principal: | Gaitan Gelvez, Ericka Trinidad |
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| Otros Autores: | Flórez Gutiérrez, Sonia Luz |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2014
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/2739 |
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| Sumario: |
Given the importance of emergency health services in Bogota and the impact of the humanization issue in the quality management systems, this paper investigates the implementation of humanization in the Hospital of Fontibon, as proposed in the development plan “Bogota Humana 2012-2016”, in the territorial health plan “Bogotá Capital District 2012 - 2016” and in the Humanization Program developed by the District Health Department. Data are obtained through direct interviews with senior management and through surveys to caregivers and users. Strategic guidelines are obtained from the results and presented to the entity, to turn them in actions to improve care to users who come to the emergency service. |
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