Sistemas de gestión de calidad y sus efectos en la cultura organizacional : caso de una institución educativa privada de la ciudad de Cali
The implementation of quality management systems in educational institutions has had a significant development in our country in recent years. Similarly, it is essential to consider that such internal processes are closely linked to the development of a new organizational culture and, therefore, suc...
| Autor Principal: | Cárdenas Porras, Luis Alejandro |
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| Formato: | info:eu-repo/semantics/masterThesis |
| Idioma: | spa |
| Publicado: |
Educación
2016
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| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/2987 |
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| Sumario: |
The implementation of quality management systems in educational institutions has had a significant development in our country in recent years. Similarly, it is essential to consider that such internal processes are closely linked to the development of a new organizational culture and, therefore, such systems generate in their coworkers tensions and oppositions that affect the working atmosphere of educational institutions. This study will take into account the concepts of organizational culture as a key to understand how quality models aim to the success of educational organizations. The investigation will bear in mind positions about quality in education and how different models are used in educational settings, in particular, how the European Foundation for Quality Management (EFQM) Excellence Model is applied. Finally, a proposal for identifying perceptions that may allow school executive directors to use data collection instruments to apply before or during the time the quality model is in its development process, is provided. The application of these instruments can be used to observe how employees feel, and how their attitudes or behaviors may or may not be in favor of the organizational culture of the school. This study opens the opportunity for educational institutions to consider some aspects that implies the application and subsequent reaccreditation and recertification of quality systems processes within the working environment. |
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