Implementación de un sistema integrado de gestión para los procesos de servicio al cliente de tuvacol s.a. Cali
The present Project aims to design and implement an integrated management system for the processes of customer service TUVACOL S.A. Cali, based on the requirements of the standards NTC-ISO 9001:2008, NTC-ISO 14001:2004 and NTC-OHSAS 18001:2007, using an exploratory and descriptive methodology in ord...
| Autor Principal: | Acosta Jiménez, Jonatan |
|---|---|
| Formato: | info:eu-repo/semantics/bachelorThesis |
| Idioma: | spa |
| Publicado: |
Universidad de San Buenaventura - Cali
2016
|
| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/3299 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| Sumario: |
The present Project aims to design and implement an integrated management system for the processes of customer service TUVACOL S.A. Cali, based on the requirements of the standards NTC-ISO 9001:2008, NTC-ISO 14001:2004 and NTC-OHSAS 18001:2007, using an exploratory and descriptive methodology in order to achieve customer satisfaction, reducing incidents and diseases and control the negative environmental aspects generated by the company. |
|---|