Diseño de un plan de acción para disminuir el incumplimiento en el tiempo de entrega del producto interviniendo el área de producción de la empresa de muebles arquitectónicos
"Muebles Arquitectónicos" is a company dedicated to the manufacture of furniture in wood for approximately 5 years; Sales in 2015 compared to 2014 had a reduction of 54%, which in pesos corresponds to $ 112,380,000; This situation is related to the loss of 6 customers, 3 of which generated...
| Autor Principal: | Méndez Castaño, Sandra Patricia |
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| Otros Autores: | Salazar Múnera, Wilmer |
| Formato: | info:eu-repo/semantics/bachelorThesis |
| Idioma: | spa |
| Publicado: |
Universidad de San Buenaventura - Cali
2017
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| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/3447 |
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| Sumario: |
"Muebles Arquitectónicos" is a company dedicated to the manufacture of furniture in wood for approximately 5 years; Sales in 2015 compared to 2014 had a reduction of 54%, which in pesos corresponds to $ 112,380,000; This situation is related to the loss of 6 customers, 3 of which generated an average of 30% of sales in 2014. Based on the above and to know the customer's satisfaction, a survey was carried out on all their current customers. The result of the survey showed that 65% of the customers presented a disagreement with the delivery time, which was verified with the review of orders, where of 229 units manufactured from January to October 2015, 59% had delays of 1 To 3 days in their delivery time. For the reasons explained above, the objective of this project is to analyze the causes that generate the problem and in this way identify actions aimed at reducing the non-compliance with the delivery times of the product. |
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