Definición de una estrategia de mejora en la gestión de cambio para la implantación de una ERP en el sector público: Caso de estudio departamento financiero de EMCALI EICE ESP
The resistance to change is something natural that occurs in the whole human being and that is why an adequate change management helps to improve the perception of what we want to change. To support change management, we propose the use of gamification as an alternative to improve the motivation of...
| Autor Principal: | Domínguez Naranjo, Carlos Andrés |
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| Formato: | info:eu-repo/semantics/masterThesis |
| Idioma: | spa |
| Publicado: |
Universidad San Buenaventura, Cali
2018
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| Materias: | |
| Acceso en línea: |
http://hdl.handle.net/10819/6747 |
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| Sumario: |
The resistance to change is something natural that occurs in the whole human being and that is why an adequate change management helps to improve the perception of what we want to change. To support change management, we propose the use of gamification as an alternative to improve the motivation of people who present game techniques in environments that are not. With the support of gamification and the use of the methodology proposed by Dedalus, change management is supported, which offers a strategy that can be applied in the implementation of an ERP in the public sector. The case study is oriented to the financial department of the company and aims to increase the motivation towards the process of surveying necessary processes to use the methodology proposed by the ERP provider. The results of the gamified process are compared to a non-gamified scenario. The expected results are an improvement in the results obtained with the gamification strategy. Subsequently, this must be done and the strategy adjusted so that it can be used in the next
phases of implementation of the ERP. |
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