Elaboración de un plan estratégico del área operacional y administrativa para el proyecto "Sepca", (prestación del servicio preventivo, correctivo, y atención de emergencias de las estaciones celulares de Conecel "Claro") de la empresa Telcom de la ciudad de Quito
The project Sepca Telecom requires concrete actions to focus their processes to improve quality of service, allowing reaching a contract renewal project work and so maintaining and promoting higher levels of profitability and growth. For this, the present study based on a full diagnosis has identifi...
| Autor Principal: | León Muñoz, Andrés Felipe |
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2015
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/9176 |
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| Sumario: |
The project Sepca Telecom requires concrete actions to focus their processes to improve quality of service, allowing reaching a contract renewal project work and so maintaining and promoting higher levels of profitability and growth. For this, the present study based on a full diagnosis has identified strengths, weaknesses, opportunities and threats and their interrelationships have been consolidated into a set of strategies, all viable to provide further optimization of its resources and thus increase profits. For its development , has been used as a basis the Balance Score Card , it has enabled a guidance in the areas of Finance, Internal Processes , Customers and Research and Development , proposing actions whose implementation will allow internal models have focused management to customer needs , consolidating sustained growth.
The proposal is focused to improve the internal management of the project and its stabilization Sepca supported an efficient and effective human talent, appropriate use of available resources to generate added value by consolidating all permanent growth to transform weaknesses into strengths and threats into opportunities, allowing the company Telecom and Sepca project identified in an increasingly competitive market.
It accordance to studies, provides that all developed proposals are viable, for which it has included studies of impacts using matrices in which existing risks and benefits are analyzed. It also defined the costs for them to be programmed in domestic budgets to become reality. |
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