Automatización del proceso de gestión de servicio al cliente y diseño de un data warehouse que genere indicadores de negocio para el departamento de marketing de Businessmind S.A.
The development of this project aims to support the organization to answer these questions using technology for process automation tools, data collection and further processing of such knowledge, through a model of business intelligence that will help the company to measure, understand and assess th...
| Autor Principal: | Berrones López, Paúl Andrés |
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2015
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/9163 |
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| Sumario: |
The development of this project aims to support the organization to answer these questions using technology for process automation tools, data collection and further processing of such knowledge, through a model of business intelligence that will help the company to measure, understand and assess the performance of its services and resources in each project provided to its clients. |
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