Diseño de un modelo de gestión de la hostería El Carmelo de Mindo ubicada en el noroccidente de la provincia de Pichincha

Ecuador is a country with an amazing tourist potential due to its mega diversity, so that tourism is considered an important internal source generator of foreign exchange, creating jobs and improving incomes. That is why the central government and its ministries are strengthening and promoting touri...

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Autor Principal: Sánchez Jarrín, Vanessa Maribel
Formato: bachelorThesis
Idioma: spa
Publicado: 2015
Materias:
Acceso en línea: http://dspace.ups.edu.ec/handle/123456789/9118
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Sumario: Ecuador is a country with an amazing tourist potential due to its mega diversity, so that tourism is considered an important internal source generator of foreign exchange, creating jobs and improving incomes. That is why the central government and its ministries are strengthening and promoting tourism development plans making tourism businesses commit their processes to meet the domestic and international tourists. Today tourism companies in the business world, develop into a highly competitive, innovative, creative and changing environment where management models are an important support in income generation in order to stay in business where it develops. The Mindo´s Carmelo Inn is a wild type tour company located in the beautiful valley of Mindo. His administration is familiar, why not have a defined organization structure, but also displays a market position and brand recognition at national and international level This work takes a process of review and analysis of all its organizational structure in order to realign their strategies to achieve their vision. With this background in the final recommendations of the work, a management model based on planning is proposed, setting management systems focused on quality and customer satisfaction both internally and externally.