“Diseño de un modelo de gestión de la calidad en el servicio de entrega de licencias de conducir, en la Agencia Nacional de Tránsito, provincia de Pichincha”
This thesis work comprises the design of a Management Model Quality Service Delivery Drivers Licenses in the National Traffic Agency, Pichincha Province, where you can find the theoretical basis of the quality in customer service, which allow you to have clear guidelines of the implementation of...
| Autor Principal: | Martínez Marchán, Luis Eduardo |
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| Otros Autores: | Moscoso Lincango, Jaime Danilo |
| Formato: | masterThesis |
| Idioma: | spa |
| Publicado: |
2014
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/6158 |
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| Sumario: |
This thesis work comprises the design of a Management Model Quality Service
Delivery Drivers Licenses in the National Traffic Agency, Pichincha Province,
where you can find the theoretical basis of the quality in customer service, which
allow you to have clear guidelines of the implementation of the system. Also we
introduce the structure of the National Traffic Agency, information that will help to
identify opportunities for improvement, in order to achieve the desired objective.
Through the diagnostic of the quality service delivery of licenses the results from the
customer’s perspective of the service received when obtaining a driver's license are
obtained. |
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