Análisis, diseño y construcción de un sistema de administración de actividades de Help Desk y control de equipamiento, como aplicativo de escritorio para la empresa Electrica Quito.

Quito Electric Company Inc. currently has several problems involving a waste of time and resources either by ignorance of the activities each technician and the state of the same and the ignorance of the existence of as desktop application that will manage all activities of Help Desk and control equ...

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Autor Principal: Villalba Barrionuevo, Mayra Elizabeth
Formato: bachelorThesis
Idioma: spa
Publicado: 2016
Materias:
Acceso en línea: http://dspace.ups.edu.ec/handle/123456789/11360
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Sumario: Quito Electric Company Inc. currently has several problems involving a waste of time and resources either by ignorance of the activities each technician and the state of the same and the ignorance of the existence of as desktop application that will manage all activities of Help Desk and control equipment for computers within the company. equipment and departmental allocation status in the company. Therefore, we propose the creation of a system that will eradicate this problem, using the Unified Modeling Process (RUP) for process workflows, main activities of software development using open language (java) created The result will greatly improve the management of work in the Department of Technology