Perceptions of organizational communication processes in quality management

Language is a natural psychological phenomenon, indispensable to all humans in society. This article presents the theoretical foundations on communication in process quality management, bringing studies dealing with communication and ISO 9001:2000 management, aiming at investigating how these variab...

Descripción completa

Autor Principal: Arnold, Esther
Otros Autores: Silva, Narbal
Formato: Artículo
Idioma: spa
Publicado: Pontificia Universidad Católica del Perú 2012
Materias:
Acceso en línea: http://revistas.pucp.edu.pe/index.php/psicologia/article/view/1180/1139
Etiquetas: Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
Sumario: Language is a natural psychological phenomenon, indispensable to all humans in society. This article presents the theoretical foundations on communication in process quality management, bringing studies dealing with communication and ISO 9001:2000 management, aiming at investigating how these variables have been perceived in organizations. The importance of the steps that should permeate the communication process is highlighted through published research, concluding on the need for studies that demonstrate the importance of subjectivity in the communication process, a present phenomenon in any interpersonal relationship.