Contributions of working and organizational psychology in Colombia to quality management systems ISO 9001 mode
This study is the result of a hermeneutic qualitative research, which try to understand the contribution of the Work and Organizational Psychology (WOP) to the and conceptualization and tools of the Quality Management System (QMS), version 9001, using terms related to management and to principles (d...
| Autor Principal: | Giraldo, Javier |
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| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2013
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/2177 |
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| Sumario: |
This study is the result of a hermeneutic qualitative research, which try to understand the contribution of the Work and Organizational Psychology (WOP) to the and conceptualization and tools of the Quality Management System (QMS), version 9001, using terms related to management and to principles (deductive categories) of NTC ISO 9000. This research was done consulting 23 Colombian magazines related to psychology (since 1992 to 2012), throughout content analysis and phrases interpretation with sense of 86 relevant articles to the topic of this one. It was found that WOP frequently makes reference to the terms related to organization (including work environment) and to quality (including competence as predominant term). This relate too with the subjects include in WOP (inductive categories), identity (the QMS as social constructs which are between the identity and the life quality of people and society) and organizational environment –read in the QMS like work environment. It is recognize the WOP contributions to the conceptual, instrumental and critics for the QMS version 9001. Equally, it is evident the gap considering that WOP conceive QMS version 9001 as a instrumental and quantitative theme - positivity, which explain the low synergy between those ones, and as a consequence cause the difficulty for the contextualization and accomplishment of its social responsibility. |
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