Knowledge management: a perspective from quality management and document management
Managing the knowledge that takes place during the development of the normal activities of an organization and achieving concrete improvements, leads to obtaining competitive advantages. The quality management system based on ISO 9001:2008 contains provisions that can be compared with elements of kn...
| Autor Principal: | Álvarez Álvarez, María Janneth |
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| Otros Autores: | Castro Rojas, Martha, Peña Guarin, Guillermo |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2013
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/2186 |
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| Sumario: |
Managing the knowledge that takes place during the development of the normal activities of an organization and achieving concrete improvements, leads to obtaining competitive advantages. The quality management system based on ISO 9001:2008 contains provisions that can be compared with elements of knowledge management, however it does not have explicit references to document management necessary for knowledge management since late or early knowledge ends codified in some kind of document. This study examines the convergences and complementarities between the quality management according to ISO 9001: 2008, knowledge management according to the report UNE 412001:2008 and records management established in the standard ISO 30301: 2011 and the guide ISO 15489- 2: 2001. Relevant issues arising from the comparison of these three management systems and some guidelines for simultaneous construction proposed in an organization were identified. |
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