Implementación de un sistema de comunicaciones mediante el cual la empresa "Target Group" ofrecerá los servicios de Ivr y Call Center en el área de siniestros de la rama vehicular de la compañía Aseguradora del Sur
Elastix is a complete telephony product in addition to the functionality of an IP-PBX, such as voicemail, follow me, fax, voice mail, parking calls, call recording, setting IVR (Interactive voice responce), etc. this provides us with useful interesting modules for Call Center area as registry settin...
| Autor Principal: | Betancourt Rivilla, Luis Eduardo |
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| Otros Autores: | Tamayo Morillo, Érika Paola |
| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2013
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/3977 |
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| Sumario: |
Elastix is a complete telephony product in addition to the functionality of an IP-PBX, such as voicemail, follow me, fax, voice mail, parking calls, call recording, setting IVR (Interactive voice responce), etc. this provides us with useful interesting modules for Call Center area as registry settings (logging) agents, creating users, creating breaks, reporting, monitoring, etc. |
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