“Creación de un departamento de talento humano en la empresa Hato Telecomunicaciones cia. ltda dedicada a la venta de tecnología y servicio de call center, ubicada en la ciudad de Quito”
For the development of this dissertation, three chapters were proposed, which have been developed as follows: Chapter I -Theoretical Framework: bibliographic concepts were enunciated which serve as a base for the development of this dissertation. This chapter states: the steps of strategic plann...
| Autor Principal: | Vega Uquillas, María Fernanda |
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| Formato: | bachelorThesis |
| Idioma: | spa |
| Publicado: |
2014
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| Materias: | |
| Acceso en línea: |
http://dspace.ups.edu.ec/handle/123456789/6466 |
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| Sumario: |
For the development of this dissertation, three chapters were proposed, which have been
developed as follows:
Chapter I -Theoretical Framework: bibliographic concepts were enunciated which serve
as a base for the development of this dissertation. This chapter states: the steps of
strategic planning, the human resources subsystems which are mentioned by the author
Idalberto Chiavenato; management models, theory of competition, which define the
skills that will be used for the creation of the manual business functions, based on the
“Diccionario de Competencias de Martha Alles” and the methodological framework
which is used; primary and secondary sources; historical, documentary and descriptive
research.
Chapter II - The Company: the current situation of the company was determined, a little
analysis of internal and external factors was made, the constitution of the company, the
Human Resources processes were established, even though they are only verbally;
interviews with the General Manager, managers, administrative staff and operations
personnel were made as well as their tabulation and analysis. |
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