Elements of a methodology development based Social Responsibility ISO 26000:2010, in a third IPS complexity level the city of Bogotá
Social Responsibility (SR) in Colombia has been incorporated little in the service sector, which has had a large growth in recent decades. Health sector is one of the most affected in their human component due to the effects of globalization, which have generated dehumanization in the provision of s...
| Autor Principal: | Gómez Ramírez, Hermelinda |
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| Otros Autores: | Herrera Pérez, Eliana Carolina, Sorro Corredor, Ligia Edilma |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2016
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/3793 |
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| Sumario: |
Social Responsibility (SR) in Colombia has been incorporated little in the service sector, which has had a large growth in recent decades. Health sector is one of the most affected in their human component due to the effects of globalization, which have generated dehumanization in the provision of services, which highlights the need to link social responsibility in the management of IPS. This article presents the results of a study that sought to determine the elements of a methodology for the development of the SR based on the ISO 26000:2010 - Guidance on Social Responsibility requirements and diagnosis of SR practices in third-level complexity IPS of Bogotá. It corresponds to a research mixed with multiple integration.An instrument was developed for the diagnosis of SR practices in the IPS, which was subjected to technical review and test pilot (n=33) prior to their application, which was applied to stakeholders (n=164) of was prepared institution. Diagnostic results were prioritized and triangulated with information derived from the literature review and brainstorming team of researchers alternatives intervention were defined and a proposed methodology for the development of the SR based on the Standard was developed in mention and sustainability report GRI-4, to facilitate the adoption of SR practices aligned with SOGCS requirements, to promote a culture of SR and contribute in providing quality and humanized services. |
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