The effect of customer satisfaction and loyalty: Application in retail establishments
por: Moliner Velázquez, Beatriz
Publicado: (2011)
Loyalty formation and its contribution to tourist destiny management
The study of sustainable tourism from the perspective of the consumer is becoming central to tourism managers, who are now clearly aware of the importance of keeping long lasting relationships with their customers on the basis of responsible proposals. In this context, the present work analyzes the...
| Autor Principal: | Moliner Velásquez, Beatris |
|---|---|
| Otros Autores: | Gil Saura, Irene, Ruiz Molina, María Eugenia |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Pontificia Universidad Javeriana
2009
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| Materias: | |
| Acceso en línea: |
http://revistas.javeriana.edu.co/index.php/cuadernos_admon/article/view/3833 |
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