People’s attitudes during the integration process between quality management system and quality accreditation in the Public Administration program at the ESAP
In the implementation and maintenance of management systems (QMS) it is not common to identify and analyze manifestations resulting from the attitudes of people. Although attitudes are seemingly intangible, they influence the construction of an organizational culture that favors or hinders quality m...
| Autor Principal: | Ramirez Castillo, Francy Esmeralda |
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| Otros Autores: | Aparicio Fuentes, Diego Fernando |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2014
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/2617 |
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| Sumario: |
In the implementation and maintenance of management systems (QMS) it is not common to identify and analyze manifestations resulting from the attitudes of people. Although attitudes are seemingly intangible, they influence the construction of an organizational culture that favors or hinders quality management, and its integration with other models, such as the High Quality Accreditation (AAC) in Higher Education Institutions (HEI).Based on a hermeneutical analysis, the purpose of this research aims to interpret people’s attitudes considering their cognitive, emotional and behavioral components in the management of the QMS and the AAC, in the Public Administration program at Escuela de Administración Pública (ESAP). Using qualitative data collection instruments, we were able to recognize cultural patterns through deductive categories associated with the integrated management and attitudes.As a result, it was found that attitudes are a fundamental element that facilitates the integrated management system and, therefore, its impact on all phases of the PDCA management cycle should be considered. Thus, developing strategies and methodologies to guide people’s beliefs, perceptions, emotions and behavior of individuals can promote the management integrity. |
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