La toma de conciencia del personal frente al sistema de gestión de la calidad en tres organizaciones del sector público colombiano
por: Sabogal Agudelo, Fanny
Publicado: (2015)
People’s attitudes during the integration process between quality management system and quality accreditation in the Public Administration program at the ESAP
In the implementation and maintenance of management systems (QMS) it is not common to identify and analyze manifestations resulting from the attitudes of people. Although attitudes are seemingly intangible, they influence the construction of an organizational culture that favors or hinders quality m...
| Autor Principal: | Ramirez Castillo, Francy Esmeralda |
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| Otros Autores: | Aparicio Fuentes, Diego Fernando |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC
2014
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| Materias: | |
| Acceso en línea: |
http://revistas.usta.edu.co/index.php/signos/article/view/2617 |
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