ExpertTI : an knowledge system for intelligent service desks using free text

When many users consult service desks simultaneously, these typically saturate. This causes the customer attention is delayed more than usual. The service is perceived as lousy from the point of view of the customer. Increase the amount of human agents is a costly process for organizations. In a...

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Autor Principal: Bello Ruiz, Alejandro Toribio
Otros Autores: Melgar, Andrés, Pizarro, Daniel
Formato: Tesis de maestría
Idioma: Inglés
Publicado: Pontificia Universidad Católica del Perú 2017
Materias:
Acceso en línea: http://tesis.pucp.edu.pe/repositorio/handle/123456789/8447
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