Emotional Intelligence and Perception of Basic Emotions as a Possible Contributing Factor to Improve Sales Performance: A Theoretical Research
Emotional intelligence is one of the concepts that have begun to transform the business world thanks to the advancements in emotional management and recognition. This is a field that allows the elaboration of strategies for the strengthening of organizational development processes. The present artic...
| Autor Principal: | Polo Vargas, Jean David |
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| Otros Autores: | Zambrano Curcio, Milton Jose, Muñoz Alvis, Andres, Velilla Guardela, Jorge Luis |
| Formato: | info:eu-repo/semantics/article |
| Idioma: | spa |
| Publicado: |
Pontificia Universidad Javeriana
2016
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| Acceso en línea: |
http://revistas.javeriana.edu.co/index.php/revPsycho/article/view/8693 |
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| Sumario: |
Emotional intelligence is one of the concepts that have begun to transform the business world thanks to the advancements in emotional management and recognition. This is a field that allows the elaboration of strategies for the strengthening of organizational development processes. The present article of bibliographic research incorporates part of the scientific production about the concept of emotional intelligence and the possible application of this concept into the sales process. The objective is to conceptualize about the role that the perception of different emotional states can play in the sales process and how it can help improve organizational performance. |
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