Hardiness personality and its relation to voluntary resignation in call centers

This paper discusses the relationship between hardiness personality and workers’ voluntary resignation from call center jobs. The aim is to understand the decision to leave through a subject’s personality. The hardiness personality questionnaire developed by Moreno, Garrosa and Gonzalez (2000) was a...

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Autor Principal: Labarthe Carrara, Javier
Formato: Artículo
Idioma: spa
Publicado: Pontificia Universidad Católica del Perú 2017
Materias:
Acceso en línea: http://revistas.pucp.edu.pe/index.php/psicologia/article/view/19475/pdf
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